Engineering Intelligence Mobile Marketing

Contact Us

    62, Kifissias Avenue & Premetis Maroussi,
    Athens, 15125, GR

    User engagement is one of the most important metrics when it comes to understanding how your product is being adopted. It is essential to improve product engagement, in a way that your users are compelled to become familiar with your product and consistently use core product features.

    Our customer retention and engagement solution is designed to work for both you and your customers; it enables you to meet your specific business goals, as well as your sales and marketing objectives. You will be able to capture and build customer data, convert first time customers to loyal ones and meet, exceed, cross sell and up sell revenue targets whilst your customers enjoy personalized and relevant rewards, every time they engage with you.

    Leveraging our mobile marketing expertise and proven technologies, our solution creates and delivers fully-managed, performance-based, omni-channel programs that encourage customers to stay with your business and drive the KPIs that matters to you.

    One of the biggest pitfalls for brands and mobile operators across the globe is the thought that having a great product or service is enough as a strong customer retention strategy. In fact, this is only one aspect of marketing, while there are many more strategies on how to retain customers.

    User engagement is one of the most important metrics when it comes to understanding how your product is being adopted. It is essential to improve product engagement, in a way that your users are compelled to become familiar with your product and consistently use core product features.

    Our customer retention and engagement solution is designed to work for both you and your customers; it enables you to meet your specific business goals, as well as your sales and marketing objectives. You will be able to capture and build customer data, convert first time customers to loyal ones and meet, exceed, cross sell and up sell revenue targets whilst your customers enjoy personalized and relevant rewards, every time they engage with you.

    Leveraging our mobile marketing expertise and proven technologies, our solution creates and delivers fully-managed, performance-based, omni-channel programs that encourage customers to stay with your business and drive the KPIs that matters to you.

    Reduce
    Churn
    Maximize Customer Lifetime Value
    Increase
    NPS
    Reduce Churn
    Maximize Customer Lifetime Value
    Increase NPS

    Customer retention in numbers

    First program launched in 2011!

    +
    Retention Programs Launched
    m+
    customer interactions
    %+
    participation rate
    %+
    Churn Reduction

    Retention programs launched so far by Velti

    Our Keys to Success

    FULLY-MANAGED SERVICE
    FULLY-MANAGED SERVICE

    From account and project management services, through copywriting and campaign planning, to rewards management and content localization, our team of Velti experts handle every aspect of your customer retention and engagement program to ensure optimum results.

    EASY AND FLEXIBLE INTEGRATION
    EASY AND FLEXIBLE INTEGRATION

    The solutions we offer through our innovative platform run in parallel with your existing systems with minimum integration required. This greatly reduces the pre-launch phase, as well as the associated integration costs. We empower you to provide the best customer experiences no matter your pace of growth.

    SPECIFICALLY-TAILORED PACKAGES
    SPECIFICALLY-TAILORED PACKAGES

    Whether you are looking to grow your revenues, increase retention or deepen customer engagement, our cross-channel programs are tailored to meet your strategic goals and deliver measurable results. Offering to customers tailored content and relevant promotions enhances their experience.

    FULLY-MANAGED SERVICE
    FULLY-MANAGED SERVICE

    From account and project management services, through copywriting and campaign planning, to rewards management and content localization, our team of Velti experts handle every aspect of your customer retention and engagement program to ensure optimum results.

    EASY AND FLEXIBLE INTEGRATION
    EASY AND FLEXIBLE INTEGRATION

    The solutions we offer through our innovative platform run in parallel with your existing systems with minimum integration required. This greatly reduces the pre-launch phase, as well as the associated integration costs.

    SPECIFICALLY-TAILORED PACKAGES
    SPECIFICALLY-TAILORED PACKAGES

    Whether you are looking to grow your revenues, increase retention or deepen customer engagement, our cross-channel programs are tailored to meet your strategic goals and deliver measurable results.

    GAMIFICATION
    GAMIFICATION

    Keep customers engaged across every channel, and engage them in a way that not only delivers results, but is also fun to participate in. Our customer retention and engagement programs feature a variety of gamification tools (including creative games, contests, polls and more) that drive engagement and captivate your audience’s attention by tapping into consumers’ love for mobile games and interactivity.

    CUSTOMER PERSONALIZATION
    CUSTOMER PERSONALIZATION

    Personalization plays a critical part in Retention – customers don’t want to receive irrelevant, redundant offers; and you want to have maximum conversion rates of the offers you send them. Our scalable, proprietary platform empowered with our innovative AI Engine, Daedalus, targets the right customers with the right offers.

    PROVEN TRACK RECORD
    PROVEN TRACK RECORD

    Our platform has helped some of the leading mobile operators and brands in diverse geographies to design and run real-time, mobile-centric customer retention and engagement programs that deliver on their promises. Our customer retention and engagement programs achieve up to 45% of user participation, leading to an increase in your revenues and customer satisfaction.

    GAMIFICATION
    GAMIFICATION

    Keep customers engaged across every channel, and engage them in a way that not only delivers results, but is also fun to participate in. Our customer retention and engagement programs feature a variety of gamification tools (including creative games, contests, polls and more) that drive engagement and captivate your audience’s attention by tapping into consumers’ love for mobile games and interactivity.

    CUSTOMER PERSONALIZATION
    CUSTOMER PERSONALIZATION

    Personalization plays a critical part in Retention – customers don’t want to receive irrelevant, redundant offers; and you want to have maximum conversion rates of the offers you send them. Our scalable, proprietary platform empowered with our innovative AI Engine, Daedalus, targets the right customers with the right offers, based on the right data. Once assessed what your customers need and what they expect to receive, you will provide a more personalized and compelling experience to them, who will turn into well-defined and engaged individuals.

    PROVEN TRACK RECORD
    PROVEN TRACK RECORD

    Our platform has helped some of the leading mobile operators and brands in diverse geographies to design and run real-time, mobile-centric customer retention and engagement programs that deliver on their promises. Our customer retention and engagement programs achieve up to 45% of user participation, leading to a generous increase in your revenues and customer satisfaction.

    Features

    Customer Cockpit

    Rewards Catalogue

    Instant Gratification

    Winners Page

    Interested to find out more?